Delivery
1. GENERAL RULES
The products ordered by the buyer in accordance with the site's General Conditions of Sale will be delivered to the address indicated by the buyer as the delivery address on the order concerned ("Delivery Address").
Upon receipt of products ordered outside the metropolitan area, we have no control over the amount of customs duties and are not able to determine the amount.
Beauty Distribution also offers delivery to its Paris store for buyers who can travel to the Ile de France region.
Sale or promotional items cannot be returned or exchanged (unless there is a hidden defect).
2. CHARACTERISTICS OF THE SITE’S DELIVERY METHODS
The delivery methods listed below are not offered for all products, it may therefore happen that certain delivery methods, in particular in-store collection, are not offered to the buyer as part of their order.
2.1 Delivery methods for mainland France, Corsica and Monaco
(i) Home delivery
The package containing the products ordered and paid for is placed in the mailbox at the Delivery Address provided by the buyer.
In the event that the mailbox is insufficient in size, the package is delivered to your home and given either to the buyer or recipient of the Order, or, at the discretion of La Poste, to another person, in particular any person attached to his service, residing with him, specially mandated, provided with a power of attorney or even to an identified third party.
Returns for the reason NPAI (Does not live at the address indicated):
Your merchandise will be shipped to the address you gave us when confirming your order. You are therefore responsible if there is an error in your delivery address. Following the return of the package to our warehouse, you will need to contact us to pay new shipping costs to be paid by credit card, Paypal or bank transfer, in the same amount as the initial shipment as well as the costs incurred by the return of the package. package.
Returns for the reason NOT CLAIMED (the package was presented to you and you did not collect it within the time limit set by the Post Office).
The package will therefore be returned to us. You will therefore need to contact us to pay new shipping costs equal to the initial shipping costs as well as the costs incurred by returning the package. Following this, your package will be sent to you again.
Returns for the reason REFUSED (you refused the package because the packaging was damaged or the packaging showed signs of opening).
If the package is damaged or opened, you must refuse the package and inform us by email. You must request a declaration of theft from the Post Office delivery person. As soon as the package returns to our warehouse, we will make sure to prepare and send you a new package as quickly as possible. We draw your attention to the fact that the declaration of spoliation is a mandatory element, in the absence of this document, new shipping costs will be systematically invoiced to you.
Furthermore, Beauty distribution reserves the right to refuse any order from a customer with whom an ongoing dispute exists.
We cannot be held responsible for the consequences due to a delay or theft of goods (colissimo Signature or without) because delivery from the service provider LA POSTE does not give the customer the right to claim damages from Beauty Distribution but from La Poste .
(ii) Relay delivery
The package containing the products ordered and paid for is dropped off at the collection point selected by the Buyer when placing the Order.
The Buyer of the Order receives an email allowing him to collect the package from the collection point indicated in the email for a period of 8 days from receipt of the email from BEAUTY DISTRIBUTION. Relay collection is only possible upon presentation of the above-mentioned email and the Buyer's identity document.
After this period, the package is returned to the sender. In this case, the Buyer will be reimbursed for the amount of the Order, by any means, at BEAUTY DISTRIBUTION's choosing.
(iii) Delivery to store or “Click & Collect” (Buyer who can travel to Ile de France only)
In-store delivery involves the Buyer picking up their Order in the BEAUTY DISTRIBUTION store in Paris.
“Click & Collect” delivery consists of the Buyer or recipient of the Order collecting their package ordered and paid for on the Site from the BEAUTY DISTRIBUTION stores offering this delivery method.
When the Buyer chooses this delivery method on the Site, their Order is confirmed within 5 working hours. This period begins from the Order. The closing hours of the selected store are not taken into account in the calculation of this deadline (For example, if the Buyer places an Order on Friday at 6 p.m. to be delivered to a store open Monday to Saturday from 11 a.m. to 7 p.m., then, the Order will be confirmed no later than Tuesday at 12 p.m.).
In the event of total or partial unavailability of the Order (in particular due to sales in progress in the selected store), the Buyer receives within the same 5 hour period an email informing them of the cancellation of their Order, the Buyer is then invited to place their Order again on the Site by choosing another delivery method.
When the Order is confirmed, upon receipt of the Order confirmation email, the Buyer has 30 days to collect their package. After this period, the Order is canceled. The Buyer is reimbursed for the amount of his Order by any means, at the discretion of BEAUTY DISTRIBUTION.
To collect their package in store, the Buyer must go to the selected store, provide a valid ID and the Order number appearing on their Order confirmation email. A third party, authorized by the Buyer, can also come and collect the Order. To do this, this person must have their identity document, the identity document of the recipient of the Order as well as the Order number. At the time of delivery of the package, the Buyer, the person authorized by the Buyer or the recipient of the Order must sign the delivery slip for the Order. This slip constitutes proof of delivery by BEAUTY DISTRIBUTION and receipt by the Buyer or recipient of the Order of the products ordered. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the BEAUTY DISTRIBUTION register being taken as proof.
2.2 Home delivery for other countries mentioned in article 5.1 and 5.2
Please note, BEAUTY DISTRIBUTION relies in each country on one of the local postal services and reserves the right to change international carrier if it deems it necessary. It is understood that this choice of BEAUTY DISTRIBUTION will have no consequences for the Buyer.
Delivery terms therefore differ from one country to another.
Generally speaking, upon delivery, a distribution slip or acknowledgment of receipt must be signed by the Buyer or the recipient of the Order.
This acknowledgment of receipt constitutes proof of delivery by BEAUTY DISTRIBUTION, and of receipt by the Buyer or the recipient of the Order, of the products ordered.
When the package cannot be delivered due to the absence of the Buyer or the recipient of the Order, the Buyer or the recipient of the Order generally receives a delivery notice, allowing him to collect the package from the office of post indicated in the delivery notice, for a period of 10 to 21 days. However, as delivery methods vary from one country to another, the Buyer is invited to regularly check the tracking of their package, via the link in the email informing the Buyer of the shipment of their Order, to obtain information relating to the delivery of your Order.
In the event that the package is not collected within 10 to 21 working days from receipt of the delivery notice (or failing the first delivery attempt by the local postal service), the package will be returned to BEAUTY DISTRIBUTION and the Buyer reimbursed, by any means, of BEAUTY DISTRIBUTION's choice for the amount of their Order, delivery costs deducted.
3. ANOMALITY, DAMAGE, DAMAGED PACKAGE
3.1. General provisions
The Buyer, or the recipient of the Order, is invited to check the apparent condition of the package and products upon delivery.
In the event of an anomaly relating to the package (damaged package, open package, trace of liquid, etc.) or to the product(s) ordered (missing product(s), product(s) damaged), the Buyer or the recipient of the Order must follow the procedures described below (articles 5.3.2 and 5.3.3. of these General Conditions of Sale) which corresponds to the conditions of the Order. Failure to follow the appropriate procedure excludes any recourse against the carrier and BEAUTY DISTRIBUTION. In particular, the Buyer will not be able to claim any reimbursement. The Buyer or the recipient of the Order cannot also claim that BEAUTY DISTRIBUTION re-delivers the ordered products.
It is also possible for the Buyer or recipient of the Order to call Customer Service to find out how to return the damaged product(s). The procedure for returning damaged products which could be indicated by BEAUTY DISTRIBUTION Customer Service must then be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or exchange of the products in question.
3.2. Procedures that must be followed when the package is damaged
(i) Home delivery
If the delivery person is present:
- Refuse delivery and immediately issue all reservations concerning the anomaly detected in a clear and detailed manner. These reservations must be indicated by the Buyer or the recipient of the Order on the delivery person's receipt.
- Report the refusal to Customer Service
- Do not open the package. Please note: opening the package excludes any recourse against BEAUTY DISTRIBUTION
- Return the unopened package to the Post Office within five working days of delivery
- Establish a “report of spoliation” with La Poste.
- Report the refusal to Customer Service. Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.
(ii) Relay delivery:
- Do not accept the package. Please note: opening the package excludes any recourse against BEAUTY DISTRIBUTION.
- Report any damage or shortcomings observed and make all complaints and reservations to Customer Service
- Do not accept the package.
- Report any damage or shortcomings observed to the sales advisor
(iv) International delivery for countries mentioned here:
- Do not open the package. Please note: opening the package excludes any recourse against the local postal service, ColiPoste and BEAUTY DISTRIBUTION.
- Return the unopened package to the local post office within five business days of delivery
- Establish an anomaly report (the name varies depending on the country)
- Report the anomaly to BEAUTY DISTRIBUTION Customer Service. Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.
3.3. Procedure that must be followed in the event of missing or damaged product
The Buyer or the recipient of the Order must report the absence or damage of the product to BEAUTY DISTRIBUTION Customer Service. BEAUTY DISTRIBUTION Customer Service may request any information relating to the identity of the Buyer or the recipient of the order. Order and carry out any useful checks on this occasion.
4. DELIVERY TIMES
Delivery times begin upon Order Confirmation
Please note, the delivery times indicated below are subject to availability of the items. They take into account a preparation time of 1-2 working days** for standard home or relay delivery and 0-1 working days** for rapid home or relay delivery.
*Working days: Monday to Saturday excluding public holidays
**Working days: Monday to Friday excluding public holidays
4.1. Home delivery in mainland France and Monaco
- Standard delivery: 2 to 5 business days
- Fast delivery: 1 to 4 working days
4.2. Relay delivery in mainland France and Monaco
- Standard delivery: 2 to 4 business days
- Fast delivery: 1 to 2 working days
For relay delivery to a merchant: the Buyer has eight (8) days to collect their order upon presentation of an identity document via express delivery or 14 days via standard delivery. If the Buyer has chosen a relay offered as an automated locker, the deadline is three (3) days.
4.3. Rules applicable regardless of the country of delivery
In the event of exceeding the deadlines referred to above not due to a case of force majeure, the Buyer will have the possibility of canceling his Order after sending a formal notice to BEAUTY DISTRIBUTION Customer Service to make the delivery. within a reasonable additional period of time and as long as this formal notice has remained without effect.
The request for cancellation of the Order must be sent by registered letter with acknowledgment of receipt to the contact details indicated in the section “ Contact us ” from the BEAUTY DISTRIBUTION website
The refund will be made, in the form of an online credit (if the Buyer ordered by connecting to his customer account) or reimbursement at the Buyer's choice, as soon as possible and at the latest within thirty days following the date on which the Buyer exercised his right to obtain cancellation of his Order.
Otherwise, if the Order is not returned in full, the Buyer will not be able to claim a refund of the sums paid by him, nor a new delivery of the products ordered, unless he demonstrates, by any means, that he is not responsible.
5. Shipping Terms:
Packages are shipped Tuesday through Friday.
Any order validated before 12 p.m. is shipped the same day
PLEASE NOTE: FOR ANY ADDITION TO CURRENT ORDER, YOUR ADDITION MUST BE MADE NO LATER THAN 10 A.M. ON THE DAY YOUR ORDER IS DISPATCHED.
Any subsequent requests will not be processed
Please note: If you choose to send without signature, in the event of a delivery dispute, only the word of the post office will be authentic. We strongly recommend sending against signature.