Terms of Sales

ARTICLE 1: OBJECT

The purpose of these General Conditions of Sale (hereinafter “CGV”) is, on the one hand, to inform any potential Buyer of the conditions and modalities under which the seller (hereinafter “SAS BEAUTY DISTRIBUTION) carries out the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the Parties in the context of the sale of products by BEAUTY DISTRIBUTION to the consumer (hereinafter and hereinafter “the Buyer”). They apply, without restriction or reservation, to all sales of products offered by BEAUTY DISTRIBUTION on its accessible Site:

  • via the Internet at the address www.beautydistribution.fr as well as on the digital screens of the “BEAUTY DISTRIBUTION Flash” store in a version optimized for touch screen.

Consequently, the fact of the Buyer ordering a product offered for sale on the BEAUTY DISTRIBUTION Site implies full and complete acceptance of these General Conditions of Sale of which the Buyer acknowledges having read prior to his Order.

BEAUTY DISTRIBUTION reserves the right to modify these General Conditions of Sale at any time. However, the General Conditions of Sale applicable to the Order are those accepted by the Buyer at the time of placing the Order.

These General Conditions of Sale (hereinafter “CGV” or “General Conditions of Sale”) are supplemented by the “ Confidentiality Policy ” charter. »

ARTICLE 2 – COMPANY IDENTITY – HEAD OFFICE

Name: BEAUTY DISTRIBUTION

Address: 7 Lotissement Bardinet, 97200 Fort de France

Country: Martinique

Siren: 823006820

Telephone: 0596 008638

Email: Contact@beautydistribution.fr

ARTICLE 3 – FORMATION OF THE CONTRACT AND ORDERS

3.1 PRICES

The sales prices including VAT of the products online on the BEAUTY DISTRIBUTION Site, indicated in euros, are those in force at the time the Order is placed by the Buyer but the prices indicated for the French Overseas Territories are exempt from VAT.

The sales prices of the products may be modified by BEAUTY DISTRIBUTION at any time. This modification will be notified to the Buyer before any Order. Prices are applicable in the context of distance selling.

These prices do not include shipping costs, invoiced in addition to the price of the products purchased. Shipping costs will be indicated before the Buyer registers the Order. The different shipping methods are provided for below in the General Terms and Conditions and are recalled on the Site; they can be modified at any time by BEAUTY DISTRIBUTION. Also BEAUTY DISTRIBUTION advises all Buyers to regularly consult the General Terms and Conditions appearing on the Site.

Prices include value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by BEAUTY DISTRIBUTION on its Site.

3.2 PRODUCT CHARACTERISTICS

The Buyer can select one or more products from the different categories offered on the BEAUTY DISTRIBUTION Site.

BEAUTY DISTRIBUTION may modify at any time the assortment of products offered for sale on its Site, depending in particular on the constraints linked to its suppliers, without prejudice to Orders placed by the Buyer.

In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his Order, read, on the BEAUTY DISTRIBUTION Site, the essential characteristics of the product(s) he desires. order.

The products comply with current French and European legislation. BEAUTY DISTRIBUTION cannot be held liable in the event of non-compliance with the legislation of the country in which the product will be delivered (e.g. in the event of a ban on a product, etc.). It is up to the Buyer to check with the local authorities of the country of delivery of the products the possibilities of importing or using the products and services that he plans to order.

BEAUTY DISTRIBUTION cannot guarantee that the information on product packaging is translated into all languages ​​of the European Union. However, this information is available at least in French and/or English.

For any questions relating to the products and their use, any additional questions or requests for advice, the Buyer can contact the team of BEAUTY DISTRIBUTION Advisors in the section " Contact us ” from the BEAUTY DISTRIBUTION website. The buyer can also go to one of the stores BEAUTY DISTRIBUTION, physical points of sale, to obtain personalized advice and test the products offered for sale at BEAUTY DISTRIBUTION.

3.3 AVAILABILITY

The offers presented by BEAUTY DISTRIBUTION are valid as long as they are announced on the Site and while stocks last.

For products not stocked in its warehouses, the offers presented by BEAUTY DISTRIBUTION are valid subject to their availability. Information on product availability is provided to the Buyer at the time of placing their Order. This information comes directly from suppliers, errors or modifications may exceptionally exist.

When the Buyer chooses “Click & Collect” delivery, the products ordered come directly from the stock of a BEAUTY DISTRIBUTION store. Sales in this store may occur at the same time as an Order on the Site. A confirmation of availability of the ordered products is therefore sent to the Buyer under the conditions defined in articles 5.2.1 (iv) and 5.4.1. The availability of the products in the “Click & Collect” Order is only guaranteed to the Buyer upon receipt of this email.

In any case, and in the event of total or partial unavailability of products after placing the Order, the Buyer will be informed by email as soon as possible of the unavailability of the product and the cancellation of its Order.

In the event of cancellation of the Order:

  • The Buyer's Order will be automatically canceled and his bank account will not be debited.
  • Customer Service will contact the Buyer to inform them of the cancellation of their Order and offer to renew their Order, with the exception of the unavailable product.

3.4 ORDER

Any Order constitutes acceptance of these General Conditions of Sale, and the Charter “ Privacy Policy ”, without prejudice to the specific contractual conditions concluded between the Parties.

Before validating his Order, the buyer has the possibility of checking the details of his draft Order and correcting any errors.

The distance sales contract is concluded from the moment the buyer confirms his order by clicking on the “Validate your payment” or “Validate your basket” icon (hereinafter and hereinafter “the Order”). He is considered to have knowingly accepted the content and conditions of the Order in question and in particular these General Conditions of Sale, the fact that his Order implies an obligation of payment on his part, the prices, volumes, characteristics , quantities and delivery times of the products offered for sale and ordered by the buyer.

Once this step has been validated, the buyer will no longer be able to cancel their Order. The sale will be final (subject to the buyer exercising his right of withdrawal under the conditions provided for in article 6 of these General Conditions of Sale). The Order will be confirmed to the buyer by any appropriate means (the “Order Confirmation”) and an email will be sent to the buyer when their Order is shipped.

In the context of an order delivered by “Click & Collect”, the email confirming the availability of the Order corresponds to both the Order Confirmation and the Order shipping email.

BEAUTY DISTRIBUTION recommends that the buyer keep these emails on paper or computer. The buyer is informed that e-mails are sent to the e-mail address provided by the buyer. Also, in the event of an error in entering the e-mail address concerned, or of non-receipt of the message from confirmation of Order, BEAUTY DISTRIBUTION cannot be held responsible. In this case the sale will be considered final, excluding cases of cancellation of the Order by BEAUTY DISTRIBUTION, in particular due to unavailability of the products. The buyer may nevertheless exercise his right of withdrawal under the conditions provided for in article 6 of these General Conditions of Sale.

Finally, BEAUTY DISTRIBUTION reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which would be owed by the buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the BEAUTY DISTRIBUTION Site, including in connection with previous Orders.

ARTICLE 4 – PAYMENT

The buyer has the possibility to pay for his Order on the BEAUTY DISTRIBUTION Website, under the conditions set out below. The buyer guarantees BEAUTY DISTRIBUTION that he has the necessary authorizations to use the payment method he has chosen for his Order, when registering the Order.

4.1 MEANS OF PAYMENT ON THE SITE

4.1.1 Bank cards

The bank cards accepted on the Site are as follows: Carte Bleue, PayPal, Alma, Visa, and Master Card. These payment cards must be issued by a banking or financial institution located in the European Union, Monaco or outside the European Union.

4.1.2 Paypal

The customer must have a Paypal account to make their payment.

4.1.2 Alma

Alma offers split payment and two, three or 4 times. This service is available for all orders between €50 and €2000.

4.1.2 Other means of payment

Beauty Distribution regularly updates the list of payment methods available on the website. This way, you can find local payment methods (like Bancontact in Belgium, etc.).
The Customer must ensure that they are eligible for the selected payment method.

    4.4 PAYMENT TERMS

    Any Order implies payment. These Orders are payable in euros, all taxes and compulsory contributions included. Any bank charges remain the responsibility of the Buyer (including in the case of a refund).

    Penalties of an amount equal to the legal interest rate may, at the discretion of BEAUTY DISTRIBUTION, be applied automatically to unpaid amounts after a period of ten days following the date of the Order or upon notification bank payment rejection.

    BEAUTY DISTRIBUTION reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which may be due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the BEAUTY DISTRIBUTION Site, including in connection with previous Orders.

    4.5 SECURITY IN PAYMENT OPERATIONS

    In order to ensure the security of payment by bank card on the Site, the Buyer must send BEAUTY DISTRIBUTION the visual cryptogram (CVV) appearing on the back of the bank card used by the Buyer.

    As part of the fight against Internet fraud, information relating to the Buyer's Order may be transmitted to any third party authorized by law or designated by BEAUTY DISTRIBUTION for the sole purpose of verifying the Buyer's identity. , the validity of the Order, the payment method used and the planned delivery.

    Following this check, BEAUTY DISTRIBUTION reserves the right to request a photocopy of the Buyer's identity card and/or any information relating to the Buyer's identity. Any Buyer has a right of access, rectification and deletion of personal data concerning them and processed by BEAUTY DISTRIBUTION, under the conditions provided for in article 2 of the charter “ Privacy Policy ".

    BEAUTY DISTRIBUTION uses a secure payment tool, called “Mollie”. Payment security is based on the authentication of the Buyer, and on the confidentiality of all data. To ensure this security, Mollie uses proven cryptography techniques and complies with the various banking regulations applicable in France.

    ARTICLE 5 – DELIVERY AND RECEIPT

    5.1 GENERAL RULES

    The products ordered by the buyer in accordance with these General Terms and Conditions will be delivered to the address indicated by the buyer as the delivery address on the Order concerned (“Delivery Address”).

    Upon receipt of products ordered outside the metropolitan area, we have no control over the amount of customs duties and are not able to determine the amount.

    Beauty Distribution also offers delivery to its store for buyers located in the Ile de France region.

    Sale or promotional items are neither returned nor exchanged (except hidden defects)

    5.2 CHARACTERISTICS OF THE SITE’S DELIVERY METHODS

    The delivery methods listed below are not offered for all products, it may therefore happen that certain delivery methods, in particular in-store collection, are not offered to the buyer as part of their Order.

    5.2.1 Delivery methods for mainland France, Corsica and Monaco

    (i) Home delivery

    The package containing the products ordered and paid for is placed in the mailbox at the Delivery Address provided by the buyer.

    In the event that the mailbox is insufficient in size, the package is delivered to your home and given either to the buyer or recipient of the Order, or, at the discretion of La Poste, to another person, in particular any person attached to his service, residing with him, specially mandated, provided with a power of attorney or even to an identified third party.

    Returns for the reason NPAI (Does not live at the address indicated):
    Your merchandise will be shipped to the address you gave us when confirming your order. You are therefore responsible if there is an error in your delivery address. Following the return of the package to our warehouse, you will need to contact us to pay new shipping costs to be paid by credit card, Paypal or bank transfer, in the same amount as the initial shipment as well as the costs incurred by the return of the package. package.

    Returns for the reason NOT CLAIMED (the package was presented to you and you did not collect it within the time limit set by the Post Office).
    The package will therefore be returned to us. You will therefore need to contact us to pay new shipping costs equal to the initial shipment as well as the costs incurred by returning the package. Following this, your package will be sent to you again.

    Returns for the reason REFUSED (you refused the package because the packaging was damaged or the packaging showed signs of opening).
    If the package is damaged or opened, you must refuse the package and inform us by email. You must request a declaration of theft from the Post Office delivery person. As soon as the package returns to our warehouse, we will make sure to prepare and send you a new package as quickly as possible. We draw your attention to the fact that the declaration of spoliation is a mandatory element, in the absence of this document, new shipping costs will be systematically invoiced to you.

    Furthermore, Beauty distribution reserves the right to refuse any order from a customer with whom an ongoing dispute exists.

    We cannot be held responsible for the consequences due to a delay or theft of goods (colissimo Signature or without) because delivery from the service provider LA POSTE does not give the customer the right to claim damages from Beauty Distribution but from La Poste .

    (ii) Relay delivery

    The package containing the products ordered and paid for is dropped off at the collection point selected by the Buyer when placing the Order.

    The Buyer of the Order receives an email allowing him to collect the package from the collection point indicated in the email for a period of 8 days from receipt of the email from BEAUTY DISTRIBUTION. Relay collection is only possible upon presentation of the above-mentioned email and the Buyer's identity document.

    After this period, the package is returned to the sender. In this case, the Buyer will be reimbursed for the amount of the Order, by any means, at BEAUTY DISTRIBUTION's choosing.

    (iii) Delivery to store or “click & collect” (Ile de France only)

    In-store delivery involves the Buyer picking up their Order in the BEAUTY DISTRIBUTION store in Paris.

    “Click & Collect” delivery consists of the Buyer or recipient of the Order collecting their package ordered and paid for on the Site in one of the BEAUTY DISTRIBUTION stores offering this delivery method.

    When the Buyer chooses this delivery method on the Site, their Order is confirmed within 5 hours. This period begins from the Order. The closing hours of the selected store are not taken into account in the calculation of this deadline (For example, if the Buyer places an Order on Friday at 6 p.m. to be delivered to a store open Monday to Saturday from 11 a.m. to 7 p.m., then, the Order will be confirmed no later than Tuesday at 12 p.m.).

    In the event of total or partial unavailability of the Order (in particular due to sales in progress in the selected store), the Buyer receives within the same 5-hour period an email informing them of the cancellation of their Order, the Buyer is then invited to place their Order again on the Site by choosing another delivery method.

    When the Order is confirmed, upon receipt of the Order confirmation email, the Buyer has 30 days to collect their package. After this period, the Order is canceled. The Buyer is reimbursed for the amount of his Order by any means, at the discretion of BEAUTY DISTRIBUTION.

    To collect their package in store, the Buyer must go to the selected store, provide a valid ID and the Order number appearing on their Order confirmation email. A third party, authorized by the Buyer, can also come and collect the Order. To do this, this person must have their identity document, the identity document of the recipient of the Order as well as the Order number. At the time of delivery of the package, the Buyer, the person authorized by the Buyer or the recipient of the Order must sign the delivery slip for the Order. This slip constitutes proof of delivery by BEAUTY DISTRIBUTION and receipt by the Buyer or the recipient of the Order of the products ordered. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the BEAUTY DISTRIBUTION register being taken as proof.

    5.2.2 Home delivery for other countries mentioned in article 5.1 and 5.2

    Please note, BEAUTY DISTRIBUTION relies in each country on one of the local postal services and reserves the right to change international carrier if it deems it necessary. It is understood that this choice of BEAUTY DISTRIBUTION will have no consequences for the Buyer.

    Delivery terms therefore differ from one country to another.

    Generally speaking, upon delivery, a distribution slip or acknowledgment of receipt must be signed by the Buyer or the recipient of the Order.

    This acknowledgment of receipt constitutes proof of delivery by BEAUTY DISTRIBUTION, and of receipt by the Buyer or the recipient of the Order, of the products ordered.

    When the package cannot be delivered due to the absence of the Buyer or the recipient of the Order, the Buyer or the recipient of the Order generally receives a delivery notice, allowing him to collect the package from the office of post indicated in the delivery notice, for a period of 10 to 21 days. However, as delivery methods vary from one country to another, the Buyer is invited to regularly check the tracking of their package, via the link in the email informing the Buyer of the shipment of their Order, to obtain information relating to the delivery of your Order.

    In the event that the package is not collected within 10 to 21 working days from receipt of the delivery notice (or failing the first delivery attempt by the local postal service), the package will be returned to BEAUTY DISTRIBUTION and the Buyer reimbursed, by any means, of BEAUTY DISTRIBUTION's choice for the amount of their Order, delivery costs deducted.

    5.3 ANOMALITY, DAMAGE, DAMAGED PACKAGE

    5.3.1 General provisions

    The Buyer, or the recipient of the Order, is invited to check the apparent condition of the package and products upon delivery.

    In the event of an anomaly relating to the package (damaged package, open package, trace of liquid, etc.) or to the product(s) ordered (missing product(s), product(s) damaged), the Buyer or the recipient of the Order must follow the procedures described below (articles 5.3.2 and 5.3.3. of these General Conditions of Sale) which corresponds to the conditions of the Order. Failure to follow the appropriate procedure excludes any recourse against the carrier and BEAUTY DISTRIBUTION. In particular, the Buyer will not be able to claim any reimbursement. The Buyer or the recipient of the Order cannot also claim that BEAUTY DISTRIBUTION re-delivers the ordered products.

    It is also possible for the Buyer or recipient of the Order to call Customer Service to find out how to return the damaged product(s). The procedure for returning damaged products which could be indicated by BEAUTY DISTRIBUTION Customer Service must then be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or exchange of the products in question.

    5.3.2 Procedures that must be followed when the package is damaged

    (i) Home delivery

    If the delivery person is present:

    • Refuse delivery and immediately issue all reservations concerning the anomaly detected in a clear and detailed manner. These reservations must be indicated by the Buyer or the recipient of the Order on the delivery person's receipt.
    • Report the refusal to Customer Service
    • If the delivery person is not present:
    • Do not open the package. Please note: opening the package excludes any recourse against BEAUTY DISTRIBUTION
    • Return the unopened package to the Post Office within five working days of delivery
    • Establish a “report of spoliation” with La Poste.
    • Report the refusal to Customer Service. Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

    (ii) Relay delivery:

    • Do not accept the package. Please note: opening the package excludes any recourse against BEAUTY DISTRIBUTION.
    • Report any damage or shortcomings observed and make all complaints and reservations to Customer Service
    • (iii) “Click & Collect” or “Click & Collect” store delivery
    • Do not accept the package.
    • Report any damage or shortcomings observed to the sales advisor

    (iv) International delivery for countries mentioned here:

    • Do not open the package. Please note: opening the package excludes any recourse against the local postal service, ColiPoste and BEAUTY DISTRIBUTION.
    • Return the unopened package to the local post office within five business days of delivery
    • Establish an anomaly report (the name varies depending on the country)
    • Report the anomaly to BEAUTY DISTRIBUTION Customer Service. Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

    5.3.3 Procedure that must be followed in the event of missing or damaged product

    The Buyer or the recipient of the Order must report the absence or damage of the product to BEAUTY DISTRIBUTION Customer Service. BEAUTY DISTRIBUTION Customer Service may request any information relating to the identity of the Buyer or recipient of the order. Order and carry out any useful checks on this occasion.

    5.4 DELIVERY TIMES

    Delivery times begin upon Order Confirmation

    Please note, the delivery times indicated below are subject to availability of the items. They take into account a preparation time of 1-2 working days** for standard home or relay delivery and 0-1 working days** for rapid home or relay delivery.

    *Working days: Monday to Saturday excluding public holidays

    **Working days: Monday to Friday excluding public holidays

    5.4.1 Home delivery in mainland France and Monaco

    • Standard delivery: 2 to 5 business days
    • Fast delivery: 1 to 4 working days

    5.4.2 Relay delivery in mainland France and Monaco

    • Standard delivery: 2 to 4 business days
    • Fast delivery: 1 to 2 working days

    For relay delivery to a merchant: the Buyer has eight (8) days to collect their order upon presentation of an identity document via express delivery or 14 days via standard delivery. If the Buyer has chosen a relay offered as an automated locker, the deadline is three (3) days.

    5.4.3 Rules applicable regardless of the country of delivery

    In the event of exceeding the deadlines referred to above not due to a case of force majeure, the Buyer will have the possibility of canceling his Order after sending a formal notice to BEAUTY DISTRIBUTION Customer Service to make the delivery. within a reasonable additional period of time and as long as this formal notice has remained without effect.

    The request for cancellation of the Order must be sent by registered letter with acknowledgment of receipt to the contact details indicated in the section “ Contact us ” from the BEAUTY DISTRIBUTION website

    The refund will be made, in the form of an online credit (if the Buyer ordered by connecting to his customer account) or reimbursement at the Buyer's choice, as soon as possible and at the latest within thirty days following the date on which the Buyer exercised his right to obtain cancellation of his Order.

    Otherwise, if the Order is not returned in full, the Buyer will not be able to claim a refund of the sums paid by him, nor a new delivery of the products ordered, unless he demonstrates, by any means, that he is not responsible.

    5.5 Shipping terms:

    Packages are shipped Tuesday through Friday.

    Any order validated before 12 p.m. is shipped the same day

    PLEASE NOTE: FOR ANY ADDITION TO CURRENT ORDER, YOUR ADDITION MUST BE MADE NO LATER THAN 10 A.M. ON THE DAY YOUR ORDER IS SHIPPED.

    Any subsequent requests will not be processed

    Please note: If you choose to send without signature, in the event of a delivery dispute, only the word of the post office will be authentic. We strongly recommend sending against signature.

    ARTICLE 6 – RIGHTS AND WITHDRAWAL TIMES

    In accordance with article L. 221-18 of the Consumer Code, the Buyer has a period of 14 (fourteen) days from the day of receipt of the package containing the ordered products, to exercise his legal right of withdrawal. without having to justify his decision. In the case of a gift card purchased on the Site, the Buyer has a period of 14 (fourteen) days from confirmation of their Order to exercise their right of withdrawal, provided however that the gift card is not has not been used in whole or in part before the expiration of this period. Indeed, in this case no right of withdrawal or reimbursement in any form whatsoever is provided.

    In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to:

    • the supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection,
    • the supply of goods made to the consumer's specifications or clearly personalized.

    These provisions apply without prejudice to the guarantees provided for in article 7 of these General Terms and Conditions which remain fully applicable.

    The Buyer exercising his right of withdrawal under the conditions provided for in this article in terms of time and terms of return of the products, may obtain a refund of the returned products as well as the delivery costs (at the standard cost) of the Order, in accordance with in article L221-24 of the Consumer Code. Reimbursement will be made according to the means of payment used for the initial transaction, unless the Buyer expressly agrees to another means of reimbursement. In the event that payment was made in store, the Buyer has the option of going to the store to be reimbursed by the same means of payment as that used during their Order, if they do not wish this, they may be reimbursed by online credit.

    In accordance with article L221-23 of the Consumer Code, it is specified that Beauty Distribution agrees to cover the costs of returns made via the prepaid Colissimo return label available here, to the exclusion of any other method shipping of the products, the costs of which will remain the responsibility of the buyer or recipient of the Order.

    The Buyer or, where applicable, the recipient of the Order, must inform of their desire to withdraw in one of the following ways:

    • contact Customer Service within 14 (fourteen) days following the Order. In this case, the Buyer may in particular use the model withdrawal form appearing in the appendix to these General Conditions of Sale and send it to the following address: Beauty Distribution 7 lotissement Bardinet 97200 Fort de France, by email to following address: contact@beautydistribution.fr.
    • In this situation, the Customer is informed that it is not technically possible for BEAUTY DISTRIBUTION to block the shipment of the products once their Order has been validated. The Order will then be sent to the Buyer and the Buyer undertakes, in accordance with article L.221-23 of the Consumer Code, to return the products concerned within a maximum period of fourteen (14) days from of this information made to BEAUTY DISTRIBUTION. In the event of receipt of the products beyond this period of fourteen (14) days, BEAUTY DISTRIBUTION's information of the Buyer's desire to withdraw is deemed to occur at the time of actual dispatch of the products,
    • return the products concerned to one of the BEAUTY DISTRIBUTION stores located in mainland France, Martinique or Guadeloupe or by post (mail/parcel, etc.) under the conditions described below. No returns are accepted in relays.

    General provisions applicable to all return methods (store or mail):

    The products must be returned to BEAUTY DISTRIBUTION in a condition suitable for re-marketing (products in perfect condition accompanied by their original packaging, accessories, instructions, etc.) within fourteen (14) days from the date on which the The Buyer has informed BEAUTY DISTRIBUTION and at the latest within fourteen (14) days following their date of receipt. Returns of products returned after this deadline will not be accepted. The products must also be accompanied by the Order number, shown either on the Return Slip, transmitted with the delivered products signed by the Buyer or the recipient of the Order, or on any other document. The Buyer and the recipient of the Order, if different from the Buyer, are informed that the use of the Return Slip facilitates the processing of the return by BEAUTY DISTRIBUTION. The Buyer or the recipient of the Order, if different from the Buyer, is therefore invited to make use of this Return Slip. With regard to gift cards purchased on the BEAUTY DISTRIBUTION Site, the return conditions detailed in this article 6 may only apply on the condition that the gift card has not been used in whole or in part before the expiration of this period. Indeed, in this case no right of withdrawal or reimbursement in any form whatsoever is provided. If the Buyer has benefited from an offer against purchase on the Site, giving him the right, under conditions, to one or more product(s) offered in return for his Order and, as a result of the exercise of his right of withdrawal, the latter is no longer eligible for the offer in question; the Buyer must then send the product(s) he wishes to return accompanied by the offered product(s) received in return for the Order of the product(s). returned so that BEAUTY DISTRIBUTION can take into account its withdrawal request.

    The Buyer may be held liable in the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.

    Special provisions applicable to in-store returns:

    Returns to the store are possible at all BEAUTY DISTRIBUTION stores in mainland France, Martinique or Guadeloupe, subject to providing proof of the amount of the returned Order (for example an Order confirmation email, invoicing, etc.).

    Special provisions applicable to returns by mail:

    The Buyer or recipient of the Order who wishes to exercise their right of withdrawal by returning a product by mail must follow the following instructions:

    • Use the original packaging to return the product(s) concerned,
    • Send the mail using the prepaid Colissimo return label available here or by registered mail with acknowledgment of receipt to the following address:

    BEAUTY DISTRIBUTION

    18 rue de la pépinière

    75008 Paris

    BEAUTY DISTRIBUTION does not accept parcels or letters sent postage collect.

    If the Buyer or the recipient of the Order does not demonstrate that he has actually ensured the deposit of the product with a carrier or with a store, any risk linked to the return of a product is the responsibility of the buyer. 'Buyer or recipient of the Order.

    ARTICLE 7 – GUARANTEES

    7.1. LEGAL GUARANTEES

    All products on sale on the Site benefit from the legal guarantee of conformity (as defined in articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 et seq. of the Consumer Code). Civil Code), allowing the buyer to return defective or non-compliant products delivered free of charge.

    7.1.1 Legal guarantee of conformity

    The French consumer code provides the following in terms of legal guarantee of conformity: Article L217-4:

    “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

    Article L211-5: “To comply with the contract, the property must:

    1) Be suitable for the use usually expected of similar goods and, where applicable:

    • correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
    • present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

    2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

    Article L211-12: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

    7.1.2 Guarantee against hidden defects

    The French civil code provides the following in terms of guarantee of hidden defects:

    Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have it not acquired, or would have given only a lower price, if he had known them.

    Article 1648 of the Civil Code: Action resulting from fatal defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »

    As part of the legal guarantee against hidden defects, BEAUTY DISTRIBUTION, according to your choice, undertakes, after evaluation of the defect:

    • Either to reimburse the entire price of the returned product,
    • Or to reimburse part of the price of the product if the buyer decides to keep the product.

    7.1.3 Exclusion of guarantees

    Products modified, repaired, integrated or added by the buyer are excluded from the warranty. The warranty does not cover apparent defects. The warranty will not cover products damaged during transport or due to misuse.

    7.2 TERMS OF IMPLEMENTATION OF LEGAL GUARANTEES

    When acting as a legal guarantee of conformity, the buyer:

    • benefits from a period of two years from the delivery of the property to take action;
    • can choose between repairing or replacing the goods, subject to the cost conditions provided for by article L217-9 of the Consumer Code;
    • is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

    The legal guarantee of conformity applies independently of the commercial guarantee

    possibly consented.

    The buyer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the civil code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the civil code.

    7.3 CONSEQUENCE OF THE IMPLEMENTATION OF THE GUARANTEES

    As part of the legal guarantee of conformity, BEAUTY DISTRIBUTION undertakes to choose the buyer:

    • either to replace the product with an identical product depending on available stocks,
    • or to reimburse the price of the product if replacement of a product proves impossible.

    As part of the legal guarantee against hidden defects, BEAUTY DISTRIBUTION, according to your choice, undertakes, after evaluation of the defect:

    • Either to reimburse the entire price of the returned product,
    • Or to reimburse part of the price of the product if the buyer decides to keep the product.

    ARTICLE 8 – RESERVATION OF OWNERSHIP

    BEAUTY DISTRIBUTION retains full ownership of the products sold until full payment of the full price, in principal, including fees, taxes and mandatory contributions, has been received.

    ARTICLE 9 – INTELLECTUAL PROPERTY

    The BEAUTY DISTRIBUTION brand, as well as all figurative or non-figurative brands and all illustrations, images and logos and all content appearing on the Site (including but not limited to these General Conditions of Sale) are and will remain the exclusive property of BEAUTY DISTRIBUTION or the holder of the intellectual property rights concerned.

    Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, or any other content of the Site for any reason and on any medium whatsoever, without the express, prior written consent of BEAUTY DISTRIBUTION or the holder of the intellectual property rights concerned is strictly prohibited. The same applies to all copyrights, designs and models, patents appearing and/or used on the Site.

    ARTICLE 10 – SIGNATURE AND PROOF

    BEAUTY DISTRIBUTION works to protect the personal information of its customers by ensuring a high level of security, but the Buyer also has a role to play in the protection of his personal data. In particular, the Buyer must maintain the security of his online transactions, for example by not communicating his identifier (e-mail address of the Buyer) and/or his password to anyone and by regularly changing his password. As such, BEAUTY DISTRIBUTION cannot be responsible for the disclosure of information concerning the Buyer to any individual who has used their identifier (e-mail address of the Buyer) and/or password. As such, the The use of the identifier (e-mail address of the Buyer) and/or the password of the Buyer will constitute proof of his identity, and payable, upon validation of the Order, of the corresponding sums. BEAUTY DISTRIBUTION cannot under any circumstances be held responsible for the fraudulent use of this information. The provision of the bank card number and the final validation of the Order will constitute proof of acceptance of said Order and will constitute payment for the sums incurred by entering the products appearing on the Order. The computerized records kept in the computer systems of BEAUTY DISTRIBUTION and its partners will be considered as proof of communications, Orders and payments made between the Parties.

    The Parties agree that all data, information, files and any other digital element exchanged between the Parties will constitute admissible, valid, enforceable evidence and having the probative force of a private document.

    The Parties undertake not to contest the admissibility, validity, opposability or probative force of the aforementioned elements of an electronic nature or format, on the basis of their electronic nature. Unless proven otherwise, these elements will be valid and enforceable between the Parties in the same manner, under the same conditions and with the same probative force as any document that is established, received or kept in writing.

    ARTICLE 11 – CUSTOMER SERVICE / MEDIATION SERVICE

    For any further information, Customer Service can be reached by telephone 0142654472

    from abroad, during the opening hours of the service indicated in the section “ Contact us " of the site. For any questions relating to the tracking of an Order or a return, BEAUTY DISTRIBUTION Customer Service can be reached by telephone at 0142654472 during the service opening hours indicated in the section " Contact us ” from the BEAUTY DISTRIBUTION Site. For any complaints relating to the Order, the buyer is invited to contact BEAUTY DISTRIBUTION Customer Service on 0142654472

    ARTICLE 12 – LIABILITY

    12.1 CAPACITY

    The Buyer, prior to placing his Order, declares that he has full legal capacity, allowing him to commit to these General Conditions of Sale. BEAUTY DISTRIBUTION cannot under any circumstances be required to verify the legal capacity of its visitors and Buyers. Consequently, if a person who does not have legal capacity ordered items on the BEAUTY DISTRIBUTION Site, their legal representatives (parents, guardians, in particular) would assume full responsibility for this Order and should in particular honor the price.

    12.2 LIMITATION OF LIABILITY

    The liability of BEAUTY DISTRIBUTION under the obligations of these General Conditions of Sale cannot be incurred in the event that the non-performance of its obligations is attributable to the act of a third party even if it is foreseeable, to the fault of the Buyer, or upon the occurrence of an event of force majeure as defined by the French courts or any other event which was not reasonably under the exclusive control of BEAUTY DISTRIBUTION. The information accessible on the Site is provided “AS IS” without guarantee of any kind, whether implicit or explicit, concerning in particular integrity, accuracy, timeliness, non-infringement, availability, the reliability or completeness of the information, products, accessories or services appearing on the BEAUTY DISTRIBUTION Site or their suitability for the use that the Buyer plans to make of them. BEAUTY DISTRIBUTION DISCLAIMS ANY RESPONSIBILITY FOR DIRECT AND INDIRECT DAMAGES, WHETHER FORESEEABLE OR NOT, CAUSED DURING THE USE OF THE SITE. IN THE HYPOTHESIS WHERE THE LIABILITY OF BEAUTY DISTRIBUTION SHOULD BE ESTABLISHED AND HELD BECAUSE OF DAMAGE SUFFERED BY THE BUYER AND ATTRIBUTABLE EXCLUSIVELY TO THE PLACEMENT OF AN ORDER, THIS IS LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE BUYER Beauty distribution. Any complaint filed by a user, including any Buyer, against BEAUTY DISTRIBUTION must be made within 6 months following the occurrence of the event, the subject of the complaint.

    ARTICLE 13 – “COMPUTERS AND FREEDOMS”

    BEAUTY DISTRIBUTION collects the personal data of the Buyer as well as, where applicable, that of the recipient of the Order. The purposes, recipients, retention periods and conditions under which BEAUTY DISTRIBUTION collects and processes personal data are presented in the charter “ Privacy Policy » of the Site, which details all the information relating to the processing of personal data as well as the rights of the persons concerned in connection with this processing.

    ARTICLE 14 – MODIFICATIONS

    BEAUTY DISTRIBUTION reserves the right to modify and update the General Conditions of Sale without notice. To be informed of these possible modifications, BEAUTY DISTRIBUTION advises the Buyer, and in general any user, to re-read the General Terms and Conditions and the charter “ Privacy Policy » from the Site regularly. The Order will be subject to the General Terms and Conditions in force at the time of the Order.

    ARTICLE 15 – GENERAL

    15.1 PARTIAL INVALIDITY

    If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

    15.2 NON-WAIVER

    The fact that one of the Parties does not rely on the other Party for a breach of any of the obligations referred to in these General Terms and Conditions cannot be interpreted for the future as a waiver of the obligation in question.

    15.3 APPLICABLE LAW AND COMPETENT JURISDICTION

    Sales of products from the company BEAUTY DISTRIBUTION are subject to French law regardless of the country of residence of the Buyer and the place where the Order is placed. ANY DISPUTE RELATING TO THE EXISTENCE, INTERPRETATION, EXECUTION OR BREACH OF THE CONTRACT CONCLUDED BETWEEN BEAUTY DISTRIBUTION AND THE BUYER, EVEN IN THE CASE OF PLURALITY OF DEFENDANTS, WILL, IN THE FAILURE OF AMICABLE AGREEMENT, BE IN THE EXCLUSIVE JURISDICTION FRENCH COURTS COMPETENT TO APPLY THE RULES PROVIDED BY THE FRENCH CIVIL PROCEDURE CODE.

    By way of derogation, for any buyer residing in Luxembourg:

    • sales of products by the company BEAUTY DISTRIBUTION are subject to French law subject to mandatory Luxembourg provisions from which no derogation may be made by agreement,
    • ANY DISPUTE RELATING TO THE EXISTENCE, INTERPRETATION, EXECUTION OR BREACH OF THE CONTRACT CONCLUDED BETWEEN THE SELLER AND THE BUYER, EVEN IN THE CASE OF PLURALITY OF DEFENDANTS, WILL, IN THE FAILURE OF AMICABLE AGREEMENT, BE IN THE EXCLUSIVE JURISDICTION OF THE COMPETENT LUXEMBOURG COURTS.

    15.4 DURATION

    The General Terms and Conditions apply for the entire duration of the online availability of the products offered by the company BEAUTY DISTRIBUTION until the end of the warranty periods. In any event, the “liability” clause will survive the termination of the General Terms and Conditions.